Traveling by bus or plane is an exciting experience, but it can quickly turn into frustration if you don’t have the correct documentation. One of the biggest issues travelers face is having their document rejected at the time of boarding, which can prevent them from continuing their journey and disrupt the entire schedule.
In this post, we will cover the main reasons why passenger documents are denied during boarding on national trips, both by bus and plane. We’ll also discuss the rules that the ANTT (National Land Transportation Agency) and ANAC (National Civil Aviation Agency) require passengers and transport companies to follow. Finally, we’ll share valuable tips to avoid these issues and ensure your bus trip is smooth and safe.
Main Reasons for Boarding Denial on National Trips
- ID with an Old Issue Date
One of the main reasons for boarding denial is presenting an ID with an issue date that’s too old. Many Brazilian states recommend renewing the ID every 10 years, especially for travel, due to the potential for physical wear and significant changes in the holder’s appearance. If your ID was issued more than a decade ago, it’s time to consider renewing it, even if it’s still in good condition.
- Damaged or Illegible Document
Another common problem is a damaged or illegible ID. Torn edges, loose lamination, or faded information can lead to the document being rejected by boarding authorities. It’s essential that the ID is in good condition, with all information clear and legible. If your ID is damaged, request a replacement before your trip.
- Mismatch Between ID and Ticket
Make sure that the name on your ticket matches exactly the name on your ID. Small variations, such as abbreviations or incorrect last names, can cause issues and even boarding denial. If you notice any errors, contact the transport company or travel agency to correct the name before your travel date.
- Absence of the Original ID
Sometimes passengers try to board with certified copies of the ID or alternative documents that are not accepted. To avoid problems, always bring the original ID. Some companies accept other official photo IDs, such as a driver’s license or passport, but it’s important to check the specific rules of the company before traveling.
- Frequent Name Changes
People who have changed their name, whether due to marriage, divorce, or court decision, must ensure their documents are up-to-date. Presenting an ID with an old name without the proper marriage or divorce certificate proving the change can result in boarding denial.
Required Documents for Boarding on Bus and Plane Trips
Both the ANTT (National Land Transportation Agency) and the ANAC (National Civil Aviation Agency) have clear rules about the necessary documentation for boarding on national bus and plane trips. Knowing these regulations is crucial to avoiding problems.
The ANTT, through Resolution No. 4.308/2014, states that to board interstate and international bus trips, passengers must present an official photo ID. Accepted documents include an ID card, driver’s license, passport, work permit, and others. The document must be in good condition and original.
The ANAC, through Resolution No. 400/2016, also requires the presentation of an official photo ID for boarding domestic flights. The accepted documents are similar to those required by the ANTT, and the document must be original and in good condition.
Both bus drivers and airport staff have the authority, backed by ANTT and ANAC regulations, to deny boarding to passengers who do not comply with the established rules. This includes presenting inadequate documents or documents that do not meet the required standards.
Final Tips to Avoid Boarding Issues on Your Trip
- Check Your ID Validity: Renew it every 10 years.
- Keep Your Document in Good Condition: Avoid physical damage.
- Check Your Ticket Information: It must match your ID.
- Bring the Original ID: Copies are usually not accepted.
- Update Your ID After Name Changes: Present complementary documents when necessary.
By following these guidelines and being aware of ANTT and ANAC rules, you can reduce the chances of facing problems during boarding and ensure a worry-free trip.
Advantages of Traveling with a Private Bus: Organization and Peace of Mind
Traveling with a private bus for your group has numerous advantages, especially when it comes to organizing and controlling passengers’ documents required for boarding. At Cobra Viagens, you can count on personalized consulting services offered by our team, who take care of every detail—from verifying boarding documents to meeting legal requirements, whether for national or international trips. This means fewer worries and more time for you to enjoy your journey with safety and peace of mind. Want to know more? Contact our team and request a quote for your next bus trip.
